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01772 717 171

Our Policies

  • Privacy Policy
    This privacy policy applies between you, the User of this Website, and Preston Taxis Ltd., the owner and provider of this Website. Preston Taxis Ltd. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. ​ Please read this privacy policy carefully. ​ Definitions and interpretation ​ 1. In this privacy policy, the following definitions are used: Data collectively all information that you submit to Preston Taxis Ltd. via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws. GDPR the UK General Data Protection Regulation Privacy Policy this document User or you - any third party that accesses the Website and is not either (1) employed by Preston Taxis Ltd. and acting in the course of their employment or (1) engaged as a consultant or otherwise providing services to Preston Taxis Ltd. and accessing the Website in connection with the provision of such services. Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation. Preston Taxis Ltd. we or us, Preston Taxis Ltd of 142 Havelock Street, Lancashire, PR1 7NJ. Website the website that you are currently using,, and any sub - domains of this site unless expressly excluded by their own terms and conditions. 2. In this privacy policy, unless the context requires a different interpretation: a. the singular includes the plural and vice versa; b. references to sub - clauses, clauses, schedules or appendices are to sub - clauses, clauses, schedules or appendices of this privacy policy: c. a reference to a person includes firms, companies, government entities, trusts and partnerships; d. " including " is understood to mean " including without limitation “. e. reference to any statutory provision includes any modification or amendment of it, f. the headings and sub - headings do not form part of this privacy policy. Scope of this privacy policy ​3. This privacy policy applies only to the actions of Preston Taxis Ltd. and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. ​ 4. For purposes of the applicable Data Protection Laws, Preston Taxis Ltd. is the " data controller " This means that Preston Taxis Ltd. determines the purposes for which, and the manner in which, your Data is processed. ​ Data collected 5. We may collect the following Data, which includes personal Data, from you a. Name. b. Contact Information such as email addresses and telephone numbers; c. Number of passenger, date, address and time for bookings, payment methods, company details if applicable in each case, in accordance with this privacy policy. How we collect Data 6. We collect Data in the following ways: a. data is given to us by you, and b. data is collected automatically. Data that is given to us by you 7.Preston Taxis Ltd. will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e - mail or through any other means; b. when you use our services; in each case, in accordance with this privacy policy. Data that is collected automatically 8. To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. Our use of Data 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons: a. internal record keeping: b. in accordance with this privacy policy. 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed " Your rights " below). ​ Who we share Data with 11. We may share your Data with the following groups of people for the following reasons: a. our employees, agents and or professional advisors – to contact the customers when they have a booking or there are any changes in the bookings; in each case, in accordance with this privacy policy. Keeping Data Secure 12. We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you. b. we store your Data on secure servers. 13. We are certified to ICabbi uses Amazon Web Services to ensure your data is as safe as can be. This family of standards helps us manage your Data and keep it secure. 14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e - mail address 15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses. ​ Data Retention 16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. ​ 17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. Your rights 18. You have the following rights in relation to your Data a. Right to access the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information If we provide you with access to the information we hold about you , we will not charge you for this , unless your request is " manifestly unfounded or excessive . " Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. b. Right to correct - the right to have your Data rectified if it is Inaccurate or incomplete. c. Right to erase - the right to request that we delete or remove your Data from our systems. d. Right to restrict our use of your Data - the right to " block " us from using your Data or limit the way in which we can use it. e. Right to data portability the right to request that we move, copy or transfer your Data. f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. ​ 19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e - mail address: ​ 20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at ​ 21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. ​ Transfers outside the United Kingdom and European Economic Area 22. Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. We also share information with our group companies, some of which are located outside the UK or EEA. ​ 23. We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission. ​ 24. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws. ​ Links to other websites 25. This Website may, from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. ​ Changes of business ownership and control 26. Preston Taxis Ltd. may, from time to time, expand or reduce our business and this may involve the sale and or the transfer of control of all or part of Preston Taxis Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. ​ 27. We may also disclose Data to a prospective purchaser of our business or any part of it. ​ 28. In the above instances, we will take steps with the aim of ensuring your privacy is protected. ​ General 29. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. ​ 30. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part - provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. ​ 31. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy. ​ 32 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. ​ Changes to this privacy policy 33. Preston Taxis Ltd. reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Preston Taxis Ltd. by email at Attribution 34. This privacy policy was created on 07 July 2022. Tel - 01772717171 Email - Web- WWW.PRESTONPROTAXIS.CO.UK ADDRESS – 142, Havelock Street, PR17NJ
  • Children’s Safeguarding Policy
    PRESTON TAXIS LTD abides by the duty of care to safeguard and promote the welfare of children and young people and is committed to safeguarding practice that reflects statutory responsibilities, government guidance and complies with best practice requirements. • We recognise the welfare of children is paramount in all the work we do and in all the decisions we take • All children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation has an equal right to protection from all types of harm or abuse • Some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues • Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare. Purpose PRESTON TAXIS LTD will: • Protect children and young people who receive PRESTON TAXIS LTD’S services from harm. This includes the children of adults who use our services. • Provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection. This policy applies to anyone working on behalf of PRESTON TAXIS LTD including directors, managers, paid staff, volunteers, sessional workers, agency staff and self-employed subcontract suppliers. Failure to comply with the policy and related procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation. Definitions The Children Act 1989 definition of a child is: anyone who has not yet reached their 18th birthday, even if they are living independently, are a member of the armed forces or is in hospital. Adult at Risk: • An adult who has needs for care and support (whether or not the authority is meeting any of those needs), • is experiencing, or is at risk of, abuse or neglect, and • as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it. Child and Adult Abuse Children and adults may be vulnerable to neglect and abuse or exploitation from within their family and from individuals they come across in their daily lives. There are 4 main categories of abuse, which are: sexual, physical, emotional abuse, and neglect. It is important to be aware of more specific types of abuse that fall within these categories, they are: • Bullying and cyberbullying • Child sexual exploitation • Child Criminal exploitation • Child trafficking • Domestic abuse • Female genital mutilation • Grooming • Historical abuse • Online abuse Safeguarding children Safeguarding children is defined in Working Together to Safeguard Children 2018 as: • protecting children from maltreatment. • preventing impairment of children’s health or development. • ensuring that children are growing up in circumstances consistent with the provision of safe and effective care. • taking action to enable all children to have the best outcomes. Legal Framework This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation is available from The Prevent Duty Some organisations in England, Scotland and Wales have a duty, as a specified authority under section 26 of the Counterterrorism and Security Act 2015, to identify vulnerable children and young people and prevent them from being drawn into terrorism. This is known as the Prevent duty. These organisations include: • Schools • Registered childcare providers • Local authorities • Police • Prisons and probation services • NHS trusts and foundations. • Other organisations may also have Prevent duties if they perform delegated local authority functions. Children can be exposed to different views and receive information from various sources. Some of these views may be considered radical or extreme. Radicalisation is the process through which a person comes to support or be involved in extremist ideologies. It can result in a person becoming drawn into terrorism and is in itself a form of harm. Extremism is vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Training and Awareness All our private hire and hackney drivers completed 5 days VRQ BTEC Level 2 course ( and DBS check under the guideline of Preston city council taxi licencing. This is a 5-day course covering the following modules and a practical assessment of loading and unloading wheelchair passengers: • Safeguarding • Health and Safety • Road Safety • Customer Service • Vehicle Maintenance and Safety Inspections • Regulatory Framework • Passenger Assistance • Routes and Fares • Transporting parcels, Luggage and other Items • Transporting Children and Young Persons they also receive training on how you can assist with identifying incidents of Child Sex Exploitation (CSE). PRESTON TAXIS LTD will ensure for all employees, suppliers, sub-contractors who are working or volunteering with children, this requires them as a minimum to have awareness that enables them to: • Understand what safeguarding is and their role in safeguarding children. • Recognize a child potentially in need of safeguarding and take action. • Understand how to report a safeguarding Alert. • Understand dignity and respect when working with children. • Have knowledge of the Safeguarding Children Policy. Confidentiality and Information Sharing PRESTON TAXIS LTD expects all employees, volunteers and suppliers to maintain confidentiality. Information will only be shared in line with the General Data Protection Regulations (GDPR) and Data Protection. However, information should be shared with the Local Authority if a child is deemed to be at risk of harm or contact the police if they are in immediate danger, or a crime has been committed. Recording and Record Keeping A written record must be kept about any concern regarding an adult with safeguarding needs. This must include details of the person involved, the nature of the concern and the actions taken, decision made and why they were made. All records must be signed and dated. All records must be securely and confidentially stored in line with General Data Protection Regulations (GDPR). Safe Recruitment & Selection PRESTON TAXIS LTD is committed to safe employment and safe recruitment practices, that reduce the risk of harm to children from people unsuitable to work with them or have contact with them. Social Media All employees, sub-contractors, self-employed taxi driver and volunteers should be aware of PRESTON TAXIS LTD social media policy and procedures and the code of conduct for behaviour towards the children they support. Use of Mobile Phones and other Digital Technology All employees, sub-contractors, self-employed taxi drivers and volunteers should be aware procedures regarding the use of mobile phones and any digital technology and understand that it is unlawful to photograph children and young people without the explicit consent of the person with parental responsibilities. Whistleblowing It is important that people within PRESTON TAXIS LTD have the confidence to come forward to speak or act if they are unhappy with anything. Whistle blowing occurs when a person raises a concern about dangerous or illegal activity, or any wrong- doing within their organisation. This includes concerns about another employee sub-contractors, self-employed taxi drivers or volunteer.
  • Drugs and Alcohol Policy
    Our policy is to employ a work force, self-employed Driver and subcontractors free from alcohol abuse or the use of illegal drugs. Preston Taxi ltd takes drug and alcohol abuse as a serious matter and will not tolerate it. The company absolutely prohibits the use of alcohol or non - prescribed drugs at the work place or while on company premises or on calls and driving. PRESTON TAXIS LTD also discourages non - work place drug and alcohol use. The use, sale or possession of alcohol or drugs while on the job or on company property will result in disciplinary action, up to and including termination, and may have legal consequences. Employees are expected and required to report to work on time and in appropriate mental and physical condition for work. Preston Taxis Ltd reserves the right to refuse bookings, journey and transportation upon reasonable suspicion for illegal drugs and alcohol abuse or activities. It is our intent and obligation to provide a drug - free, healthful and safe work environment. Preston Taxis Ltd reserves the right to demand a drug or alcohol test of any employee based upon reasonable suspicion. Reasonable suspicion includes, but is not limited to; a. physical evidence of use, involvement in an accident, b. or a substantial drop off in work performance. Failure to take a requested test may lead to discipline, including possible termination. The company also cautions against use of prescribed or over - the - counter medication which can affect your work place performance. You may be suspended or discharged if the company concludes that you cannot perform your job properly or safely because of using over - the - counter or prescribed medication. Please inform your Operator or supervisor prior to working under the influence of a prescribed or over - the - counter medication which may affect your performance. EMPLOYEE DRUG AND ALCOHOL POLICY Employees or self-employed drivers must report any conviction under a criminal drug statute for violations occurring on or off the Company's premises while conducting company business. A report of a conviction must be made immediately after the conviction. PRESTON TAXIS LTD will make every effort to assist its employees who wish to seek treatment or rehabilitation for drug or alcohol dependency. Conscientious efforts to seek such help will not jeopardize any employee's job and will not be noted in any personnel record. You may also be required to agree to random testing and a " one - strike " rule. If you have a drug or alcohol problem, please ask for our help! Tel - 01772717171 Email - Web- WWW.PRESTONPROTAXIS.CO.UK ADDRESS – 142, Havelock Street, PR17NJ
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